Please review our refund and cancellation policy before purchasing books or publishing services from Swan India Publications.
At Swan India Publications, customer satisfaction is our priority. We strive to deliver high-quality educational books and publishing services. This Refund Policy explains the circumstances under which refunds, replacements, or cancellations may be accepted.
Printed books purchased through our website may be eligible for replacement or refund under the following conditions:
If you receive a damaged, defective, or incorrect book, please notify us within 7 days of delivery.
Due to the nature of downloadable products, digital books, PDFs, eBooks, or other digital educational resources are generally non-refundable once the purchase has been completed and access has been provided.
Payments made for publishing, editing, formatting, book design, ISBN registration, printing, or related publishing services are generally non-refundable once the work has commenced.
Partial refunds may be considered only if the project has not yet entered the production stage.
Customers may request order cancellation before the order has been shipped.
Approved refunds will be processed using the original payment method.
Refunds are generally completed within 7–10 business days after approval, depending on your payment provider.
For refund or replacement requests, please contact our customer support team.
Our support team is available to assist you with refunds, replacements, cancellations, and order-related queries.